| Client Charter |
Achievement / Procurement |
| Conformity of the prescribed time / client charter standard |
Exceeding of the prescribed time / client charter standard |
| Standard total amount prescribed |
Standard % prescribed |
Standard total amount prescribed |
Exceeding Standard percentage prescribed |
| 1. |
Prepares Fatwa report and the materials in (2) months time |
10 |
100% |
|
|
| 2. |
Fatwa gazette processing must be complete within (3) months. |
- |
- |
|
| 3. |
Manage the issues that will be taken to the Fatwa Committee meeting within (7) days. |
12 |
100% |
|
|
| 4. |
Answer online question through eKemusykilan system, spontaneous enquiries or written complaints on current issues related to Islamic law within (7) days. |
10 |
100% |
|
|
| 5. |
Handle Fatwa Committee meeting at least (6) times a year. |
2 |
100% |
|
|
| Held on:10-11 Feb; 29-30 Apr; |
| 6. |
Handle Falak Syariah Committee meeting at least (2) times a year. |
- |
- |
|
|
| 7. |
Update and publish the Penang prayer calendar (2) weeks prior to the beginning of Hijri. |
1 |
100% |
|
|
| 8. |
Performing new moon (Hilal) observation on every 29th of Hijri to determine early migratory. |
6 |
100% |
|
|
| 9. |
Process the endorsement letter to support name change applications within (2) weeks of the complete application received |
2 |
100% |
|
|
| 10. |
Update and distribute prayer calendar upon application within (3) days from the date of application. |
- |
- |
|
|
| 11. |
Manage department payment within (3) days. |
89 |
100% |
|
|
