Client Charter

Achievement / Procurement

Conformity of the prescribed time / client charter standard

Exceeding of the prescribed time / client charter standard

Standard total amount prescribed

Standard percentage prescribed

Exceeding standard amount prescribed

Exceeding Standard percentage prescribed

1. Prepares report and the materials of Fatwa within (2) months

10

100%

2. Processing the gazething Fatwa in the duration which is not more than (3) months

Within the process of gazething

3. Fully strive in conducting and managing the issues that will be submitted to the Meeting of Fatwa Committee within (7) days

10

100%

4. Answers the questions and provide the solutions through online and spontaneously or by written complaints regarding current issues related to Islamic Law within (7) days

2

30%

6

70%

5. Manage and conduct the Meeting of Falak Syarie Committee at least (6) times in a year

1

100%

Frequency Meeting of Fatwa Committee (2) months (1) time

     6. Manage and conduct the Meeting of Falak Syarie Committee (2)

         times in a year

-

-

     7. Update and producing the data Takwim of Solah (prayer                      calendar) Penang state (2) weeks prior Awwal Muharram

-

-

     8. Conduct the observation of Hilal (new moon) on every 29^th of              Hijri in order to determine the early month of hijri

1

100%

     9. Manage the process of exchanging name within (2) weeks                  upon submitted date

3

100%

   10. Update and producing the data Takwim of solah (prayer                      calendar) as requested within (3) days upon the complete                    applications

-

-

11. Manage the matter of payment within (3) days

82

100%