Portal Rasmi Jabatan Mufti Negeri Pulau Pinang

Client Charter

Achievement / Procurement

Conformity of the prescribed time / client charter standard

Exceeding of the prescribed time / client charter standard

Standard total amount prescribed

Standard percentage prescribed

Exceeding standard amount prescribed

Exceeding Standard percentage prescribed

1. Prepares report and the materials of Fatwa within (2) months

-

2. Processing the gazething Fatwa in the duration which is not more than (3) months

-

3. Fully strive in conducting and managing the issues that will be submitted to the Meeting of Fatwa Committee within (7) days

-

4. Answers the questions and provide the solutions through online and spontaneously or by written complaints regarding current issues related to Islamic Law within (7) days

18

100%

5. Manage and conduct the Meeting of Falak Syarie Committee at least (6) times in a year

3

100%

Frequency Meeting of Fatwa Committee (2) months (1) time

     6. Manage and conduct the Meeting of Falak Syarie Committee              (2) times in a year

-

     7. Update and producing the data Takwim of Solah (prayer                      calendar) Penang state (2) weeks prior Awwal Muharram

1

100%

     8. Conduct the observation of Hilal (new moon) on every 29^th of              Hijri in order to determine the early month of hijri

1

100%

     9. Manage the process of exchanging name within (2) weeks                  upon submitted date

-

   10. Update and producing the data Takwim of solah (prayer                     calendar) as requested within (3) days upon the complete                   applications

-

11. Manage the matter of payment within (3) days

76